Park District of Oak Park

92 www.pdop.org In the event we are unable to verify your Oak Park Residency online and you are charged the non-resident rate, no problem. Just provide a driver's license or state id with your Oak Park address. If you do not have either of these, a copy of your mortgage or lease statement, as well as one of the following, must be provided: • Telephone Bill (Cell Phone bills will not be accepted) • Voter's Registration Card • Vehicle Registration Card • Current Utility Bill (ComEd, Nicor, Water/Sewer) • Village of Oak Park vehicle sticker receipt You may email to info@pdop.org, mail, or show a copy of this information at one of our registration locations. Information & Refund Policies 1 Unless otherwise noted, refunds must be requested 48 hours before a program meets for the second time or no refund will be issued. is can now be done by phone! 2 Refund requests for trips, ticketed events, and one-day programs must be received two weeks before the program meets to be eligible for a refund. Refunds within two weeks will be considered only if the vacated spot can be filled by a wait-listed participant. For ticketed events that are full, no refund will be given. 3 A $3 cancellation fee will be charged for all refund requests unless otherwise stated. GYMNASTICS REFUND POLICY GYMNASTICS REFUND POLICY Refunds must be requested 48 hours before a program meets for the second time to be eligible. Refunds will be reduced by $10 service fee plus the cost of the first class. No gymnastics class refunds or make-ups will be given during the winter session for GRC closings due to extreme weather related conditions. SUMMER CAMP REFUND & CANCELLATION POLICY SUMMER CAMP REFUND & CANCELLATION POLICY In the event that you need to cancel a camp, please contact Customer Service immediately at (708) 725-2000. A $25 cancellation fee will apply to refunds for each session of camp that costs over $150 and a $10 cancellation fee for camps less than $150. Refund requests for camps must be received two weeks before the program begins to be eligible for a refund. Refunds requested within two weeks will be considered only if the vacated spot can be filled with another participant. Refund Policies Proof of Oak Park Residency ONLINE REGISTRATION IS FAST, SECURE & EASY! Our NEW Registration Process is Here! With our new soware vendor, SmartRec by Amilia, you will find a more intuitive registration process and account feature benefits to help manage your Park District activities and schedule. Whether you are New or a Current patron of the Park District, you will be creating a new registration account the first time you try and register or make a purchase online. e new online account setup process is quick and easy, offers immediate residency verification for most addresses, and allows you to add your household family members at the time of registration. What else? rough your "My Account" you can store a credit card for the convenience of future use, access your entire family's schedule or sort to one specific family member, manage your family members info and picture, and access all your invoices. registration.pdop.org Waitlist Policy If you registered and are placed on a waitlist and an opening becomes available, you will receive a phone call and an email requesting payment. Payment must be received by 5:00P the next day or the space will be offered to the next person on the list. Please respond promptly if you are contacted regarding your waitlist status. Pricing: First price listed is for the Oak Park resident discount, second price is the program fee: Res Fee $ - Fee $ Oak Park Conservatory Photography Policy Professional photographers are welcome to use the Oak Park Conservatory facility for photo shoots once the proper permit application has been completed. To acquire a permit application, call the Oak Park Conservatory at (708) 725-2400. Tripods are not allowed when the Conservatory is open to the public. Say Cheese! Photos and videos are periodically taken of people participating in Park District programs and activities. All persons registering for Park District programs/activities or using Park District property, thereby agrees that any photo or video taken by the Park District may be used by the Park District for promotional purposes including its electronic media, videotapes, brochures, flyers and other publications without additional, prior notice or permission and without compensation to the participant. Universal Card Gone Mobile! With the Amilia app you have access to your membership passes using your mobile device. No more need to have a physical universal card. With the app you will also have access to your activity account calendar and don't forget to upload your membership photo! FAQ: I just registered, why did I get two emails? When you register for an activity, you will receive an email with a copy of your receipt/invoice. You will also receive an email with a calendar invite to add the activity to your personal digital calendar. If you do not want the calendar invites you can change your communication settings within your account. You can always call us at (708) 725-2000 to check your class status, as well! registration

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